The Mall

1. Introduction

Welcome to The Mall's Privacy Policy. This page informs you of our policies regarding the collection, use, and disclosure of Personal Information when you use our Service.

We are committed to protecting your privacy and ensuring the security of your personal information. By accessing or using The Mall, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect several different types of information for various purposes to provide and improve our Service to you:

2.1 Personal Information

Contact information (name, email address, phone number, shipping and billing address)
Account credentials (username, password)
Payment information (credit card details, billing address)
Purchase history and transaction details
Communications with our customer service team

2.2 Usage Data

IP address and browser information
Pages visited and products viewed
Time spent on our website
Referring websites
Device information (type, model, operating system)

3. How We Use Your Information

We use the collected information for various purposes, including:

Processing and fulfilling your orders for products (including Food, Supplements, and Medication)
Managing your account and providing customer support
Sending you order confirmations and updates
Personalizing your shopping experience
Sending promotional emails about new products, special offers, or other information (with opt-out options)
Improving our website and services
Conducting research and analysis
Preventing fraudulent transactions
Complying with legal obligations

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

These technologies help us understand user behavior, remember your preferences, manage your shopping cart, and provide you with personalized content and advertising.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

5. Data Sharing and Disclosure

We may share your personal information with:

Service providers who help us operate our business (payment processors, shipping companies, etc.)
Business partners with your consent
Law enforcement agencies when required by law
Third parties in the event of a merger, acquisition, or business transfer

We do not sell your personal information to third parties.

6. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

We use industry-standard encryption technologies when transferring and receiving customer data. We also maintain security measures to protect customer data on our systems.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

Right to access your personal information
Right to correct inaccurate or incomplete information
Right to delete your personal information
Right to restrict or object to processing
Right to data portability
Right to withdraw consent

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section.

8. Children's Privacy

Our Service is not intended for use by children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If we discover that a child under 13 has provided us with personal information, we will immediately delete this from our servers.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

By email: mallonlineco@mallonline.co.za