Last Updated: July 16, 2025
Please read these Terms and Conditions ("Terms") carefully before using The Mall website and services. These Terms set forth the legally binding terms and conditions for your use of the website and services offered by The Mall.
By accessing or using our website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you may not use our website or services.
When you create an account with us, you must provide accurate, complete, and current information. You are responsible for safeguarding your account credentials and for any activities or actions under your account.
We reserve the right to disable any user account if, in our opinion, you have violated any provision of these Terms.
The Mall offers a variety of products from different categories including but not limited to Food, Supplements, and Medication. We strive to provide accurate descriptions, pricing, and availability information for all products. However, we do not warrant that product descriptions or other content on the site is accurate, complete, reliable, current, or error-free.
Certain products, particularly medications and supplements, may have specific usage instructions and warnings. Users are responsible for reading and following all product labels, warnings, and directions prior to use.
In the case of medications and health-related products:
By placing an order, you are making an offer to purchase the products you have selected. We reserve the right to accept or decline your order for any reason.
All prices are shown in the local currency and are inckusive of taxes unless otherwise stated. Applicable taxes will be added at checkout.
Payment must be made at the time of ordering. We accept various payment methods as indicated during the checkout process. Your payment information will be treated securely in accordance with our Privacy Policy.
We will make every effort to deliver products within the estimated delivery time indicated at checkout. However, delivery times are not guaranteed and may vary based on your location and other factors.
Risk of loss and title for items purchased pass to you upon delivery of the items to the shipping carrier.
For perishable food items, we take special care in packaging and shipping. However, we cannot be responsible for spoilage after delivery due to improper storage or handling by the customer.
The mall is working with a number of stores and the stores take control of shipping, therefore the mall can only follow up on orders however we are not fully liable
You may return most new, unopened items within 24 hours of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error.
For health and safety reasons, the following products cannot be returned:
To initiate a return, please contact our customer service team.
Our service may allow you to post, link, store, share and otherwise make available certain information, text, graphics, videos, or other material. You are responsible for the content you post to our site, including its legality, reliability, and appropriateness.
By posting content to our site, you grant us the right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.
The website and its original content, features, and functionality are owned by The Mall and are protected by international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.
Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of The Mall.
You may not access or use the Site for any purpose other than that for which we make the Site available. The Site may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us.
Prohibited activities include but are not limited to:
In no event shall The Mall, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:
Your use of the service is at your sole risk. The service is provided on an "AS IS" and "AS AVAILABLE" basis. The service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.
The Mall does not warrant that:
These Terms shall be governed and construed in accordance with the laws of South Africa, without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days' notice prior to any new terms taking effect.
By continuing to access or use our service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the service.
If you have any questions about these Terms, please contact us at: